Experience

1. System Developer

   Brigham Young University - Idaho · January 2025 – Present

   • Built dynamic reporting systems using Genesys Cloud CX and TeamDynamix APIs to automate evaluation processes and generate real-time performance insights.
   • Developed and deployed RESTful APIs with Java, Node.js, and AWS services to streamline operations across departments, saving over 5,000 staff hours annually.
   • Integrated cross-platform systems to support 15,000+ users, ensuring scalability, reliability, and security across university infrastructure.
   • Collaborated with IT and leadership teams to design backend solutions, enhance data accuracy, and modernize workflow automation.
   TeamDynamixiPaaSSpring BootHTMLCSSJavaJava Script

2. Software Engineer Intern

   Rizzlr · October 2024 – January 2025

   • Designed and implemented the onboarding flow for an AI-powered mobile app, improving new-user activation and engagement.
   • Built personalized data input and recommendation features to enhance AI accuracy and user experience.
   • Collaborated with designers and backend engineers to create seamless cross-platform functionality across iOS and Android.
   • Conducted quality assurance testing and debugging to ensure app stability, performance, and scalability.
   Next.jsTailwind CSSJavaScriptReactHTMLCSSContentStackFigmaType Script

3. Sales Development Team Lead

   Engagex · October 2021 – May 2022

   • Managed and mentored a 30-person sales team, improving efficiency through data-driven performance tracking and workflow optimization.
   • Implemented new CRM and KPI tracking processes that increased overall sales by 20% in Q1 2022.
   • Collaborated with leadership to develop team training materials, onboarding programs, and accountability systems.
   • Analyzed call performance metrics to identify trends and improve conversion rates through targeted coaching and strategy refinement.
   JiraExcelSalesforce